I grew up going to Target. I loved everything about Target… up until recently. It all started a couple of months ago and went downhill fast.
On or about April 27, Target ran an ad advertising a 6’ folding table for $7. The price seemed too good to be true, but I decided to give it a try. I picked up the table and when I went to checkout, it rang up as $23. I showed the cashier the ad, and she said I would have to call corporate. I did, they admitted their error in the ad and “apologized for any inconvenience.” Nothing else.
On or about June 25, I bought a large jar of Market Pantry Apple Sauce. I opened it and noticed that the top layer of sauce had mold. I called corporate and reported the issue. I was told that I would be issued a gift card. On or about August 9, I received the gift card, for the exact purchase price of the Apple Sauce.
On or about July 6, I purchased 10 Chobani yogurts. When I was putting them away, I noticed that 5 of them were expired. Some were just recently expired, while others had been expired for over a week. Once again, I reported the issue to corporate. This time, the employee made me provide the serial number, expiration date and other information for each yogurt. On or about August 24, I received the gift card for the exact purchase price of the yogurt.
On or about July 19, I spent a great deal of time adding numerous sale items to my Cartwheel app. When I went to check out, I mentioned to the cashier (twice), that I had the Cartwheel app barcode. The app would have saved me about $8. As I was handing the phone to the cashier, the cashier completed the transaction and said “Whoops.” I was assured that Customer Service could rectify the error. Sure they could, but each item that qualified for a discount had to be rescanned. Considering that I had a cart packed with bagged items (mostly groceries), I didn’t want to have to spend the time rescanning most items. I became frustrated and decided that it wasn’t worth my time and left.
On or about August 23, we made a family trip to Target for a large number of items. One item was white undershirts for Steven. At checkout, a coupon on my phone was scanned but I was told my purchase didn’t apply (it did). When we arrived at home, Steven realized that his undershirts were child sized; mind you, they were in the men’s section.
On or about August 26, Steven went to Target to return the undershirts. He purchased a large box of diapers marked $27.99 and two plastic containers marked $5.99. I looked at the receipt and realized that we actually paid $35.99 for the diapers and $8.99 for each container.
That was the straw that broke the camel’s back. We spend a great deal of time and effort finding ways to save money and situations like this make me upset. I’ve done everything I can to save money and Target continues to make this next to impossible.
On August 27, I called my local Target store (where all of this transpired), and requested to speak to the manager. I explained my frustration and explained that I was just about done with Target. He apologized profusely and stated that he would address my concerns at his next meeting. I felt that it was necessary to mention that in the last 12 months, we had spent $2,872 at Target (I looked it up). After this comment, the manager offered me a gift card for my troubles, which I had to pick up at Customer Service. I discussed this with Steven and we decided that any less than $50 would be a joke and we would stop shopping at Target.
On or about August 29, I picked up the gift card. $10. Thanks a lot Target, I sure feel like a valued customer. Needless to say, I’m done. I have unsubscribed from all Target emails and text messages, uninstalled the cartwheel app, canceled my Target Red Card and changed my primary pharmacy. I know that nearly $3,000 a year is a drop in the bucket for Target, but this is a matter of principle.